FAQ

What are the benefits of using your product?

Our products are crafted with carefully selected herbs known for their natural healing, nourishing, and soothing properties. Whether you’re using our salves, lip balms, soaps, or facial masks, you’ll experience the benefits of botanical ingredients that support skin hydration, promote healthy-looking skin, and help soothe minor irritations. Our formulas are designed to enhance your skin’s natural balance while providing gentle care for everyday wellness.


How is your product different from similar products on the market?

We take pride in using a unique blend of up to 40 pure herbs in our formulations, creating a synergy of natural ingredients not often found in conventional products. Every product is handcrafted in small batches to ensure quality, purity, and potency. We avoid synthetic additives, harsh chemicals, and artificial fragrances, focusing instead on time-honored herbal wisdom combined with modern skin care knowledge.


What are the features of your product?

Our products are made with natural, plant-based ingredients, including organic oils, butters, and a powerful blend of herbs known for their skin-supportive properties. They are free from synthetic fragrances, parabens, and artificial dyes, offering a clean, holistic skincare experience. Each product is thoughtfully crafted to be gentle enough for daily use, while providing rich, nourishing benefits for all skin types.


How do I use your product?

Our herbal products are designed for simple, everyday use. Salves can be applied directly to clean skin as needed. Lip balms glide on smoothly to moisturize lips throughout the day. Soaps can be used daily for cleansing, while facial masks can be applied, left on for a few minutes, and rinsed off. Each product works best when incorporated into your regular skincare routine.


How does your product work?

Our products harness the natural properties of herbs, oils, and butters to support the skin’s natural healing process. The herbs deliver antioxidants, vitamins, and soothing compounds directly to your skin, while the oils and butters provide deep hydration and protection. This combination helps nourish, soften, and restore balance to your skin over time.


Is your product safe to use?

Yes, our products are formulated with natural ingredients known for their gentle, skin-friendly properties. We avoid harsh chemicals, synthetic preservatives, and artificial fragrances. However, as with any skincare product, we recommend a patch test before first use, especially if you have sensitive skin or allergies.


Are there any risks associated with using your product?

Our products are designed to be safe for most skin types. However, individuals with known allergies to specific herbs, oils, or botanical ingredients should review the ingredient list carefully before use. In rare cases, herbal ingredients may cause mild skin irritation, especially for those with very sensitive skin or allergies.


What are the side effects of using your product?

Side effects are rare when using natural products, but some individuals may experience minor redness, irritation, or sensitivity to specific herbs or essential oils. We recommend discontinuing use if irritation occurs and consulting with a healthcare provider if you have any concerns.


When should I use your product?

You can use our products as part of your daily skincare routine or whenever your skin needs extra care. Use salves after cleansing, lip balm throughout the day, soaps for daily cleansing, and facial masks 1-2 times per week for a deep herbal treatment. Many products are also ideal for soothing minor skin discomforts as they arise.


How long does your product last?

The shelf life of our products varies slightly by formulation, but most products will stay fresh for 6-12 months when stored in a cool, dry place away from direct sunlight. We recommend using your products within this timeframe for optimal freshness and potency.


Do I need a prescription to use your product?

No, our products are made with natural ingredients and do not require a prescription. They are designed for general wellness and skincare and can be used by anyone looking for natural, herbal-based products.


Is your product covered by insurance?

Our herbal products are considered over-the-counter wellness and skincare items and are not typically covered by insurance. However, you may want to check with your provider if you have health savings or flexible spending accounts that cover natural health products.


What are the shipping options for your product?

We offer several shipping options, including ground and standard shipping within the United States. Shipping rates and delivery times will be displayed at checkout, and we aim to process orders within 1-3 business days. Shipping delivery times start after an order has been processed. Thank you.


What is your return policy for your product?

We want you to be happy with your purchase. If you are not satisfied with your order, please contact us within 14 days of receipt. Due to the nature of our handcrafted products, we can only accept returns on unopened, unused items. If your product arrives damaged or defective, we’ll gladly offer a replacement or refund.